Refund Policy

1. Overview

WORKWAY operates as a marketplace platform connecting users with third-party integration developers. This Refund Policy outlines the terms under which refunds may be requested and processed for purchases made through our platform.

Because integrations are developed and sold by independent developers, refund policies may vary by integration. This document establishes baseline platform policies and explains developer-specific refund terms.

2. Platform Refund Policy

2.1 Standard Refund Window

Unless otherwise specified by the integration developer, the following standard refund policy applies:

• Free Trials: No refunds for free trial periods as no payment is required
• One-Time Purchases: 14-day refund window from date of purchase
• Usage-Based Charges: Refunds evaluated case-by-case based on actual usage
• Subscription Models: Refunds processed according to developer's subscription terms

2.2 Eligibility Requirements

To be eligible for a refund, you must:

• Submit your refund request within the applicable refund window
• Provide a clear reason for the refund request
• Not have violated our Terms of Service or Acceptable Use Policy
• Not have excessively used the integration beyond reasonable evaluation purposes
• Cooperate with any troubleshooting attempts by the developer or WORKWAY

2.3 Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Change of mind after the refund window has expired
• Failure to properly configure or use the integration as documented
• Incompatibility with third-party services not listed in requirements
• Account termination due to Terms of Service violations
• Chargebacks initiated without first contacting WORKWAY or the developer
• Purchases made more than 14 days ago (unless developer policy allows)

3. Developer-Specific Refund Policies

Individual developers may establish their own refund policies that differ from the platform standard. Developer-specific policies may include:

• Extended refund windows (e.g., 30 days, 60 days, or longer)
• No-questions-asked refund guarantees
• Conditional refund terms based on usage or circumstances
• Stricter refund limitations than platform defaults

Important: Always review the specific refund policy displayed on an integration's marketplace page before making a purchase. Developer-specific policies take precedence over platform defaults where they are more generous; platform minimums apply where developer policies are more restrictive.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund:

1. Contact the integration developer directly through their support channel listed on the integration page
2. If the developer does not respond within 3 business days, contact WORKWAY support at refunds@workway.co
3. Include the following information in your request:

• Your WORKWAY account email
• Integration name and purchase date
• Transaction ID (found in your account dashboard)
• Detailed reason for refund request
• Any troubleshooting steps already attempted

4.2 Refund Review Timeline

Once a refund request is submitted:

• Developer Review: Developers have 3 business days to respond to refund requests
• WORKWAY Review: If escalated to WORKWAY, we will review within 5 business days
• Processing Time: Approved refunds are processed within 5-10 business days
• Bank Processing: Allow an additional 3-7 business days for funds to appear in your account

4.3 Refund Methods

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to the same card used for purchase
• Bank Accounts: ACH refund to the original account
• Alternative Payment Methods: Refunded through the same payment processor

We cannot issue refunds to different payment methods or accounts than the original purchase method.

5. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Usage-Based Pricing: Refunds calculated based on unused workflow executions
• Pro-Rated Refunds: For subscription cancellations mid-cycle (if supported by developer)
• Service Issues: Compensation for documented downtime or functionality issues
• Feature Limitations: Partial refunds if advertised features are unavailable

6. Chargebacks and Disputes

6.1 Chargeback Policy

We strongly discourage chargebacks initiated without first attempting to resolve the issue through our refund process. Chargebacks may result in:

• Immediate suspension of your WORKWAY account
• Termination of all active integrations
• Permanent ban from the WORKWAY platform
• Loss of access to purchased integrations and data

6.2 Dispute Resolution

If you disagree with a refund decision, you may escalate the dispute:

1. Request a manager review by emailing disputes@workway.co
2. Provide detailed documentation supporting your claim
3. Allow 7 business days for escalated review
4. Accept final decision from WORKWAY management team

7. Special Circumstances

7.1 Integration Discontinuation

If a developer discontinues an integration or removes it from the marketplace:

• Users will receive 30 days advance notice when possible
• Pro-rated refunds offered for unused time (subscription models)
• One-time purchases eligible for full refund if within 90 days
• WORKWAY will facilitate migration to alternative integrations when available

7.2 Platform Issues

If integration failures are caused by WORKWAY platform issues:

• Full refunds available regardless of purchase date
• Automatic service credits for documented downtime
• Extended grace periods for affected users
• Proactive outreach from WORKWAY support team

7.3 Third-Party Service Changes

If third-party services (Gmail, Notion, Slack, etc.) make changes that break integration functionality:

• Refunds evaluated on case-by-case basis
• Developers given reasonable time to update integrations
• Users may request refunds if fixes are not implemented within 30 days

8. Developer Responsibilities

Integration developers who sell on WORKWAY must adhere to these refund policy requirements:

• Clearly display refund policy on integration marketplace page
• Honor stated refund policies without exception
• Respond to refund requests within 3 business days
• Provide detailed rejection reasons if refund is denied
• Process approved refunds through WORKWAY platform
• Maintain records of refund requests and resolutions

Developers who consistently violate refund policy requirements may face consequences including integration delisting, revenue withholding, or account termination.

9. Contact Information

For refund-related inquiries:

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via:

• Email notification to all users
• Platform notification banner
• Updated "Last updated" date at the top of this page

Changes to the refund policy do not affect purchases made before the policy change. Previous policy terms apply to pre-existing purchases.